Shipping Policy

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Params Henna & Beauty ("we", "our", or "us") is committed to providing our customers with a clear and transparent shipping process. This Shipping Policy outlines the terms and conditions under which we process, fulfill, and deliver orders placed through our store or online platforms.

This policy is legally binding and is intended to define the mutual expectations between our business and our customers. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms outlined herein.

1. Order Processing Time

All orders are processed during our standard business hours, Monday to Friday, excluding public holidays. Orders are typically processed within 1–3 business days from the date of purchase.

Processing time may extend during periods of high demand, such as promotional events or holiday seasons. If we anticipate any delays, we will make reasonable efforts to notify you.

2. Shipping Rates and Methods

Shipping costs are calculated at checkout based on your location, the weight and dimensions of your order, and the shipping method selected.

We offer the following shipping options:

• Standard Domestic Shipping: Delivery in 3–7 business days

• Express Domestic Shipping: Delivery in 1–3 business days

• International Shipping: Delivery times vary by destination (typically 7–21 business days)

Please note that delivery estimates are provided by third-party courier services and are not guaranteed by Params Henna & Beauty.

3. Shipping Destinations

We currently ship to most regions within New Zealand. International shipping is available to select countries. If you are outside our standard service area, please contact us before placing an order to confirm availability and estimated delivery times.

4. Delivery Delays and Service Interruptions

While we strive to ensure timely delivery, we are not responsible for shipping delays caused by:

• Natural disasters or weather conditions

• National or international postal disruptions

• Customs delays (for international orders)

• Incomplete or incorrect shipping addresses provided by the customer

• Events beyond our reasonable control

If a delivery is significantly delayed or lost, please contact us at [Insert Email] and we will work with the carrier to investigate the issue.

5. Shipping Confirmation and Tracking

Once your order is shipped, you will receive an email confirmation containing tracking details, if tracking is available for your chosen shipping method. It is your responsibility to track the shipment and make any necessary arrangements for receiving or collecting the parcel.

6. Customs, Duties & Taxes (International Orders)

For international deliveries, any customs fees, duties, or import taxes imposed by your country are your responsibility. These charges are not included in the purchase or shipping fees and must be paid by the recipient.

Params Henna & Beauty is not responsible for delays caused by customs processing or additional charges imposed by local authorities.

7. Incorrect Shipping Information

Please ensure that all shipping information provided at checkout is accurate. We are not responsible for packages that are lost, delayed, or returned due to incorrect or incomplete shipping details.

If a package is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 5 business days of receiving the item (or expected delivery date). Provide your order number and photographic evidence, where applicable.

We will assess the situation and, at our sole discretion, may offer a replacement, store credit, or refund.

9. Changes to This Policy

We reserve the right to amend this Shipping Policy at any time. Updates will be posted on our website and are effective immediately upon posting. We encourage you to review this policy periodically.